IT Management & Support
We Run Your Tech, So You Can Run Your Business
Pressure to scale IT and manage 100% system uptime is a challenge, especially for small to mid-size businesses who may not have the time, resources, or budget for expensive tools and in-house IT teams. That’s why we offer comprehensive and proactive 24/7/365 IT support including everything from servers and networks to software and end-user management.
End-to-End IT Support for Your Business
Identifying Obstacles & Building a Reliable IT Strategy That Serves
Distributed workforce, globalization, cyber threats, and increased regulations continue to complicate technology management for businesses across the board. Most companies can’t afford to shift focus from their core vision to respond to these challenges, and we get it. At Guide Star, we focus on technical and people services to create comprehensive managed IT solutions that ensure the stability, security, and a foundation for structured growth. From servers and networks to software and end users, our skilled IT teams can take care of anything that would otherwise be a distraction from your essential business. We’re happy to create a tailored plan for your business.
Our Three-Pillar Model for Successful Client Relationships
A True Partner in Reliable, Comprehensive IT Management
We Always Take a Customized Approach
Because Guide Star is technology-agnostic, we can tailor solutions that will work within your budget constraints and scale to meet your needs on your timeline. We don’t let the brands do the talking.
We’re Focused On Service Above All Else
We genuinely believe that your success is integral to ours which is why we always assign a dedicated Customer Success Representative to each of our clients. This ensures we keep our lines of communication open and you always have access to our team as needs arise.
We Believe in Security and Compliance
Your business is only as strong as your security protocol. At Guide Star, we believe IT management and cybersecurity are uniquely linked and should always work hand-in-hand to support the health of your business. We understand the importance and value of compliance including HIPAA, NIST, and SOC 2 to name a few. We can help you initiate and/or maintain compliance as needed.
Our IT Management Services
Systems Administration
Our team can monitor and support your most important IT systems around the clock. We use a ticketing system that enables prioritization of the most impactful issues if and when they occur. We’re proactive about potential problems and can often fix them before they impact your business at all. We also manage Microsoft server and M365 administration, server backups including testing and storage management, and can assist with any migrations your business may need.
Network Services & Server Support
At Guide Star, we assess, design, build, and maintain any aspect of your connection. We’ll help mitigate any downtime or productivity losses due to a slow or unstable network.
We also offer server-related services including remote patching, monitoring, data backup, disaster recovery, business continuity assistance, cybersecurity analysis and implementation, and compliance and cyber insurance recommendations so you can get back to focusing on your business.
Strategic IT Planning
Support your business objectives and initiatives as the grow and evolve with your business. Meet new needs in compliance, regulations, and requirements, with thoughtful guidance and strategic planning from our team of experts so you can grow with confidence.
Business Communication
Streamline communications and stay connected with your team, your stakeholders, and your customers with state-of-the-art audio and video platforms and reliably perform. Get to meetings faster, stay connected easier, and eliminate poor connections with Guide Star.
MDR Services
Our MDR service helps organizations improve their security posture by quickly detecting and responding to security incidents, minimizing the impact of cyber-attacks, and reducing the dwell time of attackers within the network.
Technology & People Support Services
Do you struggle to keep up with user permissions, access, or security? Guide Star can make your life better & easier with comprehensive support solutions. We can evaluate your current needs and walk through what the process should look like for a new hire or a change in a current employee’s requirements. Network policies, Office365, cloud management, multi-factor authentication, and anti-malware are just a few of the elements we can help with.
Equipment Support
When it comes to the physical equipment your team uses every day, it can get overwhelming trying to keep track of who is on what system, how old each piece of equipment is, and whether that equipment needs maintenance or upgrades. With Guide Star on your team, we can monitor the health of all your tech equipment and ensure your hardware is up to the challenges of your business, at all times.
Creating a Tailored Plan
That Meets Your Unique Needs & Budget
There’s no doubt that the technology landscape is continuing to evolve, effecting the way companies do business, but it doesn’t have to hinder your ability to grow and expand. With Guide Star as your managed IT and cybersecurity partner, you can offboard the tech to us so you can get back to driving innovation and meeting your bottom line.
