The Guide Star 24/7 Contact Center
Uninterrupted Support to Keep You Connected
Differentiate your business with an easy-to-reach contact center professionally managed by Guide Star. With years of experience providing real-time support for a wide range of businesses and industries, we have the right tools, processes, and expertise to support your customer base.
24 Hour a Day/7 Days a Week Support
Off Hour and Weekend Coverage
Basic & Advanced Technical Support
Your Partner in Support
The Benefits of Guide Star’s 24/7 Contact Center Services
- Professional Technical Support Exactly When You Need It
Our knowledgeable and trained IT professionals provide 24/7 assistance to your guests, tenants, and customers should an internet connection issue arise. - Proactive Network Support to Limit Disruption
Our Network Operations Center (NOC) helps meet the needs of your technology environments and operation workflows. - Expert Teams to Eliminate Costly In-House Labor
Utilize our Call Center and Network Operation Center teams to minimize the time your employees spend answering internet connection questions. - An Easy-to-Use Property Portal
Leverage our custom property portal to track guest, tenant, and customer calls, network availability, and performance.
The Clients & Industries We Support
We have been proudly providing support services for over a decade. Our client base covers 3,000+ apartment and hotel networks that cover over 400,000 devices!
We Support:
- Hotel & Resort Managers
by providing 24/7 connectivity to guests with a deep understanding of each client’s technical support needs. - Internet Service Providers
by providing 24/7 support, improving communications during service outages, and reacting to potential outages before your subscribers are ever aware. - MDU Property Managers
by acting as their IT department for tenants, increasing tenant satisfaction with internet amenities, and attracting higher-quality tenants with better internet service.
Our 24/7 Contact Center Features
Access to Ticketing System
we utilize Zendesk as our total ticketing solution, to accurately document every call and to ensure we comply with your escalation strategy.
Optional Language Service
we partner with Voiance to bridge communication gaps for organizations that need rapid access to language assistance via phone, mobile app, written text, or in person. Through Vioance, we support hundreds of languages with 24/7 coverage.
Queued Callback
we give your guests, tenants, and customers the option to stop waiting on hold and request an automatic callback as soon as it’s their turn. This minimizes support wait time during outages while improving customer satisfaction.
Advanced Reporting
we provide our clients with standard daily, weekly, and monthly performance reports so you can always know how we are managing your guests, tenants, and customers. We also develop custom reporting on calls, tickets, and analysis whenever needed.
Get the Continuous Support Your Business Deserves
With Our 24/7 Contact Center Services
Connect with our contact center planning team to get started on the right support solution for hotel, ISP, or MDU property today. Keep your tenants, guests, and customers connected– get started by filling out our simple form below.
