Reliable IT
& Service Support
When and Where You Need It, Any Time
As a comprehensive provider of managed IT and cybersecurity solutions, offering a wide range of cloud-based VoIP and WI-FI solutions, we understand that setup and equipment are only half of the equation. At Guide Star, we understand that reachable, responsive, and helpful support make all the difference in keeping people connected and productive.
With our continuous monitoring, enterprise-level technology, 24/7 contact center, and Network Operation Centers, you can rest assured that you’ll have real-time support whenever and wherever you need it.
All The Benefits of an
On-Site Team
With None of the Overhead
With Guide Star as your partner for managed IT, cybersecurity, managed WI-FI, and VoIP solutions, you have unlimited access to our industry-leading support teams, backed by a global workforce for immediate, real-time attention when you need it most. Keep your teams, tenants, and clients connected and secure while eliminating costly downtime due to interruptions partnering with Guide Start today!
Our 24/7 Contact Center
Professional, Reliable, Easy-to-Use Support
In order to guarantee an optimal experience for both service providers and WI-FI users, we operate a Contact Center that runs around the clock, 365 days a year. We proudly maintain a diverse global workforce, with expert employees located in the US and internationally. Our technicians undergo rigorous training and certification from industry leaders, ensuring the establishment of a thorough and efficient support system for customers.
Network Operation Centers (NOC)
Supporting Better Managed Network Solutions for All
Businesses with complex networks require full transparency and need to keep their networks operational. Guide Star’s Network Operations Center (NOC) provides proactive network monitoring and technical expertise to identify points of failure, allowing corrective action prior to impacting customers by resolving issues remotely, in turn preventing costly truck rolls.
Explore Our Other Services
IT Management & Cyber Security Solutions Designed for Success
IT Management & Support
IT Management & Support
designing, implementing, managing, monitoring, and supporting your business tech so your team can stay productive, efficient, and focused on your mission.
Cybersecurity Solutions
Cybersecurity Solutions
implementing key data protections while monitoring for threats and actively maintaining key compliance to protect your team and your customers.
Cybersecurity Grant Writing Support
Cybersecurity Grant Writing Support
providing key insights and guidance to help your business make the most of expansion grants.
Managed Wi-Fi Solutions
Managed Wi-Fi Solutions
developing and implementing managed wireless solutions that allow seamless connection while minimizing downtime.
Managed Phone Services (VoIP)
Managed Phone Services (VoIP)
designing managed phone service systems that reduce capital and operations costs while better managing additions and changes.
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